Privacy Policy

Twisted Lunacy (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.

Information We Collect

Information You Provide

• Account information (name, email, username)
• Profile information (photos, bio, preferences)
• User-generated content (videos, posts, comments)
• Payment information (processed through third-party providers)
• Support communications

Automatically Collected Information

• Device information (device type, OS version, unique identifiers)
• Usage data (features used, session duration, interactions)
• Location data (with your permission, for location-based features)
• Log data (IP address, access times, browser type)
• Crash and error reports via Sentry

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Personalise user experience
• Send administrative information and updates
• Monitor and analyse usage patterns
• Detect, prevent, and address technical issues
• Enforce our Terms of Service

Third-Party Service Providers

We share information with service providers who perform services on our behalf:

• Firebase (Google) — Authentication, database, storage, analytics
• RevenueCat — Subscription and purchase management
• Sentry — Error monitoring and crash reporting
• Cloudinary — Media storage and processing
• Stripe — Payment processing
• Google AI (Gemini) — AI-powered features

Data Security

We implement industry-standard security measures including AES-256-GCM encryption for sensitive data, secure HTTPS connections, regular security audits, and strict access controls.

Your Rights

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request a copy of your data in portable format

Data Retention & Deletion

You may request deletion of your account and all associated data at any time by contacting secure@twistedlunacy.com. We will process deletion requests within 30 days.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Australia where our servers are located.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or app notification.

Contact Us

For privacy-related questions: secure@twistedlunacy.com

Twisted Lunacy • Sydney, NSW, Australia

Terms of Service

1. Acceptance of Terms

By accessing or using any application or service provided by Twisted Lunacy (“Twisted Lunacy,” “we,” “us”), you agree to be bound by these Terms of Service.

2. Description of Services

Twisted Lunacy develops and operates mobile applications across multiple categories. Each app may have additional terms specific to its functionality.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information and be at least 13 years of age.

4. Acceptable Use

You agree not to: use our services for illegal purposes; attempt to gain unauthorised access; interfere with other users; upload malicious content; or violate applicable laws.

5. Intellectual Property

All content, designs, code, and materials in our applications are owned by Twisted Lunacy or our licensors.

6. Subscriptions & Payments

Some features require paid subscriptions managed through Apple App Store, Google Play Store, or RevenueCat. Refund policies are governed by the respective app store.

7. User Content

You retain ownership of content you create. By posting content, you grant us a non-exclusive, worldwide licence to use, display, and distribute that content within our services.

8. Disclaimer of Warranties

Our services are provided “as is” without warranties of any kind, either express or implied.

9. Limitation of Liability

To the maximum extent permitted by law, Twisted Lunacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Termination

We may terminate or suspend your account if you violate these terms. You may delete your account by contacting support@twistedlunacy.com.

11. Governing Law

These terms are governed by the laws of New South Wales, Australia.

12. Contact

Questions: support@twistedlunacy.com • Twisted Lunacy • Sydney, NSW, Australia

Support

Contact Us

• Technical Support: support@twistedlunacy.com
• Account & Billing: support@twistedlunacy.com
• Security Concerns: secure@twistedlunacy.com
• General Inquiries: jason@twistedlunacy.com

Frequently Asked Questions

How do I delete my account?

Email support@twistedlunacy.com with the subject “Account Deletion Request” and include your registered email. We will process your request within 30 days.

How do I cancel my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). To cancel, go to your device’s subscription settings.

I found a bug — how do I report it?

Email support@twistedlunacy.com with the app name, your device model, OS version, and a description of the issue.

How do I request a refund?

Refunds for in-app purchases are handled by Apple or Google. Visit the respective store’s refund page, or contact us for guidance.

Is my data secure?

Yes. We use AES-256-GCM encryption, secure HTTPS connections, and follow industry best practices. See our Privacy Policy for details.

Do you offer custom app development?

Yes! Through our sister brand Melted Binary Labs, we build production-ready apps in 12–24 hours. Visit Melted Binary Labs or email jason@twistedlunacy.com.

Response Times

We aim to respond to all support requests within 24 hours during business days (AEST).

Twisted Lunacy
Sydney, NSW, Australia